Exploring the Use of Enterprise Content Management Systems in Unification Types of Organizations
1 Universiti Teknologi PETRONAS, Computer and Information Sciences Department, Block 02, Bandar Seri Iskandar, Tronoh, Perak, Malaysia
2 Universiti Teknology MARA (Perak), Faculty of Computer and Mathematical Sciences (FSKM), Bandar Baru Seri Iskandar, 31750, Perak, Malaysia
Published online: 28 March 2014
The aim of this paper is to better understand how highly standardized and integrated businesses known as unification types of organizations use Enterprise Content Management Systems (ECMS) to support their business processes. Multiple case study approach was used to study the ways two unification organizations use their ECMS in their daily work practices. Arising from these case studies are insights into the differing ways in which ECMS is used to support businesses. Based on the comparisons of the two cases, this study proposed that unification organizations may use ECMS in four ways, for: (1) collaboration, (2) information sharing that supports a standardized process structure, (3) building custom workflows that support integrated and standardized processes, and (4) providing links and access to information systems. These findings may guide organizations that are highly standardized and integrated in fashion, to achieve their intended ECMS-use, to understand reasons for ECMS failures and underutilization and to exploit technologies investments.
© Owned by the authors, published by EDP Sciences, 2014
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 2.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.